Refund policy
We want you to be satisfied with your purchase.
Returns
You may request a return within 30 days of receiving your order.
Items must be:
- Unused
- In original condition
- In the original packaging
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Personal care products
- Beauty products
- Underwear
- Gift cards
- Downloadable digital products
- Customized or personalized items
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
We'll gladly replace the item or issue a refund where appropriate.
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
Approved refunds are issued back to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our mistake.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After processing begins, orders can no longer be cancelled.