Frequently Asked Questions
How long does shipping take?
Most orders arrive within 5–12 business days, depending on your location.
When will my order be processed?
Orders are usually processed within 1–3 business days.
How do I track my order?
You'll receive a tracking number by email as soon as your order ships.
Can I cancel my order?
Yes, within 12 hours of placing your order.
What if I receive a damaged item?
Please contact us within 7 days with photos of the item and packaging. We'll make it right.
Do you ship internationally?
Yes. We ship to many countries around the world.
Can I return my item?
Yes. Returns are accepted within 30 days provided the item is unused and in its original packaging.
My tracking hasn't updated.
Tracking updates may take 24–72 hours after shipment. If there is no update after several days, contact us.
How can I contact Claiza?
You can reach our customer support by email through our Contact Us page. We aim to respond within 24–48 business hours.